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500 North Michigan Avenue
Chicago, Illinois 60611
LADIÔNE™ is committed to providing you with quality products that meet your skincare needs and excellent customer service. We understand that shopping online for products you have never tried before comes with a risk of satisfaction. You take this risk by giving us the great opportunity that you believe we will provide wonderful products that you will truly love.
As shoppers ourselves we know how ungratifying it is to be stuck with something you do not love. We want you to be truly happy with our honest skincare line and always have the ability to try all our products. This is why we offer a 100% refund on orders that have not been opened or used (minus shipping charges).
You may request a refund for any purchased product if the product does not meet your reasonable expectations within 14 business days. If your product was damaged in transit, you may request, within 14 days of the date of product delivery, that the damaged product be replaced.
To make any of the above requests, please send an email to email@example.com detailing the order number and the product for which you would like a refund, along with a description of your concern or complaint.
Upon receipt of your request, LADIÔNE™ will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended. Requests for refunds will be reviewed and determined on a case by case basis. Company reserves the right, in its reasonable discretion, to refuse to refund or exchange any product.
1. Initiate a return
If you would like to return an item purchased online, please contact Customer Care to initiate your return via email at firstname.lastname@example.org. Our team will be happy to assist you with returns that meet our policy requirements. Our team will get back to you within 1 business day. Be sure to contact our Customer Care team before you send in a return. LADIÔNE™ is not responsible for returns lost in transit that have not been communicated to Customer Care.
2. Pack your return & ship
Please safely pack the product(s). Affix the return label to the box and ship it back to us using any carrier of your choice. Once your return is received, please allow up to 10 business days for the refund to be processed. You will receive a refund confirmation email once your return has been completed.
500 North Michigan Avenue
Chicago, IL 60611
Unfortunately, at this time we are not able to provide prepaid return shipping labels for domestic or international orders. We appreciate your understanding.
For our Gift Sets, refunds are issued in the form of store credit only.